Tell us what changed
Share the symptoms, postcode, property use and earlier findings. You do not need to locate the pipe or choose the equipment.
Agree the instruction
We review coverage, access and the proposed residential scope or commercial quotation. The appointment and applicable booking terms are agreed before payment.
Confirm the booking
For the £1,345 residential package, the £100 deposit is deducted from the total, leaving £1,245. An enquiry draft does not create a booking.
Investigate the source
Suitable observations and tests help narrow the affected system and route. The engineer explains the findings and the proposed access.
Complete the plumbing work
Necessary access or excavation allows the agreed repair to be made, with suitable parts, materials and post-repair checks.
Understand what follows
Keep the Trace & Access report and repair information. A 12-month workmanship warranty applies to the repair; drying and restoring the finishes are separate.
The process
From the first sign
to a clear next step.
An explained investigation, a defined repair and a written record of the work.