The information to gather
- The full postcode and property use.
- When the problem began and whether it changes with plumbing, heating or weather.
- Dated photographs taken from a safe position.
- Previous contractor findings, supplier checks and relevant installation plans.
The access to arrange
- Access to relevant rooms and designed service cupboards.
- A contact who can authorise the agreed work.
- Permission from other occupiers or managers where shared areas are involved.
- Parking, entry instructions and any restrictions on water interruptions.
The decisions to confirm
- The scope, appointment and applicable booking terms.
- The £100 deposit and £1,245 remaining for agreed residential work.
- Any insurer reporting or approval requirements.
- How drying and reinstatement will be arranged separately.
Do not cut surfaces, dismantle appliances or deliberately recreate water damage in preparation. Explain known hazards and follow the relevant professional advice.