WE FIND LEAKS · 2 MIN READ
Build a short history
Write down when the problem started, where it appears and how it relates to heating, water use or weather. Add photographs and earlier reports if you have them. A concise history is more useful than trying to diagnose the pipe yourself.
Make planned access practical
Keep known stop valves, manifolds and service cupboards accessible where safe. Tell us about parking, gates, stairs, other occupiers and anyone needed to authorise an interruption. Do not move unsafe items or dismantle fixed surfaces in preparation.
Confirm the decisions for the day
Establish who can approve the agreed access and repair work and how they can be contacted. Raise particular needs around water use before the appointment. Keep your insurer’s reporting instructions available, if applicable, and confirm that reinstatement is arranged separately where needed.
Keep these points in mind
- Share the symptom timeline
- Arrange authorised access
- Have previous findings and plans ready
This guide provides general preparation information. The right investigation depends on the property, its systems and the evidence available. For active flooding, electrical danger or an unsafe ceiling, seek urgent appropriate help rather than waiting for a routine appointment.