WE FIND LEAKS · 2 MIN READ
Collect the occupier’s account
The tenant may know exactly when the symptom appears even when the landlord has only a photograph. Ask about affected rooms, use of fittings and when the change began. Forward previous contractor findings so the investigation starts with the full practical history.
Make access and approval clear
Confirm the appointment with the occupier and explain who can authorise the agreed work. If the property is within a managed block, access to other dwellings or communal services may be required. A reachable decision-maker helps resolve questions during the visit.
Agree the correct scope
Property use and the system involved determine whether the residential package is suitable or a separate quotation is required. Clarify payment and reporting arrangements before attendance. After the plumbing repair, coordinate any drying or reinstatement rather than assuming it is included.
Keep these points in mind
- Confirm the occupier’s availability
- Name the authorised repair contact
- Share the report with relevant authorised parties
This guide provides general preparation information. The right investigation depends on the property, its systems and the evidence available. For active flooding, electrical danger or an unsafe ceiling, seek urgent appropriate help rather than waiting for a routine appointment.